ANNOUNCEMENTS

Offices Closed
Sci-Fi Mosaic offices will be closed from 6-27-08 through 7-14-08.
All orders will be processed in the order in which they were received starting 7-15-08

Ebay Scam Alert!
From July 16, 2007 until Aug 15, 2007, my Ebay account was hijacked by scammers. Just for the record: I'm in NC, I NEVER buy or sell electronics from eBay and I don't try to bypass Ebay's rules.

Live Long & prosper,
Brenda Germain
The REAL www.scifimosaic.com
Sci-Fi Mosaic

STAR TREK NEWS

Frequently Asked Questions

=/\= I'm not in the US and wish to order without a credit card. What types of payment do you accept?

Place your order, then send US currency or International MO made out to Brenda Germain to:

Brenda Germain
110 Ashley Dr.
Aberdeen, NC 28315

=/\= I'm in the US, how do I order?

Click on the Add To Cart button next to the item you want. This will add the item to a Paypal shopping cart. You can resume shopping by using your browser's back button.

When finished shopping, click on the View Shopping Cart/Checkout on the top or bottom of the page. You'll need to use Paypal if to pay via credit card. You do NOT need to have a Paypal account to pay by credit card. If you are sending a check or MO, make you check out to Brenda Germain and mail to:

Brenda Germain
110 Ashley Dr.
Aberdeen, NC 28315

Checks & MOs must be made out to Brenda Germain or your order will not be processed.

=/\= I accidentally put my Paypal credit card order in twice. Will I be charged twice?

Yes! But, whenever I see what appears to be duplicate orders, I will contact you prior to shipping and refund the duplicate charge immediately.

=/\= I put my order in a week ago and have not heard when it will ship. Is it on the way?

No. I will always e-mail you when your order has been processed and let you know shipping date (usually the day after your payment has arrived.) If I have not e-mailed you with this info within a week, something has happened and your order has not reached me for whatever reason. If you are concerned that your order has not reached me, feel free to e-mail me. I check my e-mail daily and respond to ALL inquiries immediately. If I will be out of town, this will be noted on my home page and all e-mails will be responded to ASAP upon my return.

=/\= Can you tell me how much a particular Star Trek item is worth?

I am always happy to help a fellow fan/collector with the value of a particular item. I look it up in one of my books, plus weigh that against what I see similar items going for on auction.

=/\= What is my Franklin Mint item worth?

Franklin Mint items are a special case. While you might think they are limited editions, in reality that is often not the case. Unless they have a marking that clearly says number so & so of a stated number produced, most of Franklin Mint's collectibles are still in production. An example is the Tri-Dimensional chess set: Released in 1989, you could still order one from them 10 years later. It's value is still original issue price of just over $200.00 You can save $20.00 by ordering from me, as I currently have one MIB.

=/\= How do I know your autographed items are the real thing?

I am a small business (one person) and a Star Trek collector myself. Industry estimates say that up to 70% of the autographs out on the market are PHONIES! Therefore, there are only 2 types of autographed items I will sell.
1) Those items where I have obtained the autograph personally or
2) iron-clad verifiable items such as Skybox trading cards. This protects you as a customer and my integrity. I GUARANTEE these items are authentic....FOREVER!

=/\= I didn't see what I was looking for on your site, can you special order?

No, I am no longer ordering new stock due to the decreased interest in Star Trek.

=/\= My question isn't covered here. How can I get it answered?

If you have any other questions, e-mail me. I will get back to you ASAP. I try to check my e-mail daily and respond to ALL inquiries. If I will be out of town , this will be noted under Annoucements on the left side menu. All e-mails will be responded to ASAP upon my return.

=/\= Do you have a catalog?

No, we don't have a catalog, the website is it.

=/\= I'm not in the US and wish to order with a credit card. How can I do that?

I can only accept credit cards via PayPal. You do NOT need a PayPal account to pay by credit card. I will notify you when payment is confirmed with shipping info.

=/\= You used to accept credit cards, what happened?

The cost of processing credit cards directly has become too expensive for the small volume I do, so I've switched to using Paypal exclusively for all credit cards due to it's pay as you sell method.